Archive for November 8th, 2008
Astonished card customer service still isn’t 24/7
While I was setting up this blog, my visa card was refused on a critical purchase. The bank helpline had shut 30m earlier.
The bank’s fraud system had intervened as there’d been a series of transactions in a short space of time. Of course there had! I’d just been issued with a new card number, so I was updating my many regular payments. The payees were mostly ones that had been on my previous months’ bill, and the one before that…
Would be great to see a list of card providers that offer all the time full customer service (not just for reporting thefts).
